The Department of Posts has made strong progress under ‘Special Campaign 6’, and says it will step up efforts in the remaining period to meet its targets. The focus areas include solving public complaints, cleaning offices, managing e-waste scientifically and making governance more citizen-friendly.
Under the campaign, the Department set three main goals: resolving 1,50,000 public grievances, disposing of 1,500 appeals, and running cleanliness drives at 1,35,000 sites across the country.
According to the Ministry of Communications, “A total of 1,00,214 public grievances have been resolved against the campaign target of 1,50,000, achieving approximately 67 per cent of the target. Also, 764 appeals have been disposed of against the target of 1,500, achieving approximately 51 per cent of the target.”
Till October 16, cleanliness activities were carried out at 73,814 sites, including post offices, covering about 55 per cent of the target.
What Is Still Left
A simple look at the numbers shows the road ahead. The Department still needs to resolve around 49,786 grievances, dispose of about 736 appeals and clean nearly 61,186 more sites. The appeals and cleanliness targets, both only around half done, will need the fastest push in the coming days.
Turning Scrap Into Revenue
One of the campaign’s clearest gains is financial. Since October 2, 2026, the Department has disposed of 3,06,026 kg of scrap, earning Rs 67.56 lakh. It has also scientifically disposed of 17,980 kg of e-waste, such as old electronic equipment, generating Rs 27.64 lakh.
‘Waste to Wealth’ in Kolkata
In the West Bengal Circle, departmental carpenters and Multi-Tasking Staff (MTS) renovated the Senior Manager’s Chamber at the Mail Motor Service (MMS), Kolkata, using recycled wooden scrap. The effort is a practical example of the “Waste to Wealth” idea, showing how discarded material can be reused to improve offices without new spending.
DigiPost: Digital Meets Physical
The Department has also launched DigiPost, a “phygital” mail service. Through it, traffic e-challans issued by Gujarat Police are sent digitally and then delivered physically to citizens. This helps people who may not regularly check SMS or online notices.
Why It Matters
India Post runs one of the largest postal networks in the world, reaching deep into villages and small towns. Faster grievance resolution directly helps ordinary citizens who depend on post offices for savings, pensions, parcels and government services. Cleaner offices and proper disposal of old files and machines also free up space and improve the experience for visitors.
The Bigger Picture
The DigiPost model shows how the postal network can become a bridge between digital governance and people on the ground. If extended to other states and services, it could help deliver official notices, documents and certificates to citizens who are less connected online.
What Comes Next
With the campaign continuing, the Department aims to close the remaining gaps, keep up cleanliness practices and strengthen its image as a responsive, efficient public service provider.
With inputs from IANS.
